Sunday, 13 May 2018

The Rise of Empathy in the Workplace

The corporate world can get a bad rap; if you’ve seen Mad Men, you’ve witnessed a glimpse into the hierarchical, sexist and racist corporate culture that was prevalent in the 60’s. Since that time, thankfully, in society and the corporate culture, we have seen a significant shift toward equality. Although there is, of course, still more to be done. Let’s take a look at the increased popularisation of applying empathy in the workplace and just how far we have come culturally from toxic environments of common workplace bullying. To now focusing on company-wide initiatives ensuring the well-being of employees and appreciating that mental and emotional health play a significant role in job performance.

It would be hard to say that there was one specific factor that led to the changing culture. Fairness should be the answer but, of course, it is much more complex. Racial and gender equality were being pushed hard in the 60’s and 70’s, and we can thank the fight of these people for the changes we see today. While we’re still on the journey to evenly balanced workplaces, we are most certainly making positive shifts in the mentality of many organisations, communities and societies as a whole, both here in Australia and across the globe. As we are becoming more aware of the benefits of empathy in the workplace, we are able to implement initiatives to tackle common workplace challenges.

Well-Being on Trend

Research conducted by Converge International in 2017 found that more than two in five Australian workers (44%) see a ‘sense of meaning’ as being important in the workplace, with a ‘fulfilling job’ (34%) coming in lower on the priority list.

As an employer, couple this with the knowledge that Australian workers who are stressed about their work are 2.5 times more likely to look for a new job in the next 12 months than workers who aren’t as stressed about work. It is this sort of research that has given rise to empathy in the workplace. As HR departments become more aware of the psychology of employees, it has been essential to implement initiatives that make employees work on something meaningful, rather than just giving them a fun job.

Let’s look at some of the stats from the research:

The elements most contributing to wellbeing in the workplace are:

  • A pleasant work environment 44%
  • Realistic work expectations 36%

The elements Australians believe contribute most to well-being in the workplace are:

  • Pleasant work environment 44%
  • Realistic work expectations 36%
  • Flexible working hours 36%
  • A higher salary package 27%
  • Creating healthy boundaries between work and personal life 24%
  • Greater team rapport and morale 22%
  • Culture of trust and empowerment of employees 21%

The elements Australian workers believe have the most negative impact on well-being in the workplace are:

  • Unrealistic workload expectations 48%
  • Job insecurity 41%
  • Low team morale 38%

Well-being is so prioritised to staff that one in four Australian workers (25%) would sacrifice company perks for better wellbeing in their workplace. One in five would sacrifice a promotion (21%) or a pay rise (19%). These are solutions that employers can implement with minimum financial investment and maximum transformation in the workplace, which makes staff feel valued, and purposeful; thus more productive.  

Realistic work expectations are seen as most important to Australian workers (92%) for promoting wellbeing in the workplace. Followed by flexible working hours (83%) and ‘encouraging work/life integration’ (82%).

With all the evidence mounting and company benefits including higher team morale, employee loyalty, low staff turnover, and higher productivity, it is not surprising that businesses are paying attention to the well-being of staff. With a particular focus on equality and shifting the culture to be more conducive to that of a family, rather than just a place of work.

Here at Launch Recruitment, we are delighted to see this shift, and we are dedicated to being a part of it. You can learn more about us and our diversity program here.

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Thursday, 10 May 2018

The Human-Centric Coder – How Emerging Tech is Creating a New Breed of Developer

By now, everyone will have heard someone gripe about what technology is doing to humanity. Whether you believe it yourself or you’re surrounded by those who do, it is fair to look at the way we communicate today and see that kids (and many adults) are hiding behind screens and losing some of the valuable human interaction. Today people can avoid learning social skills that were once naturally acquired when we were forced to engage with everyone in person.

Of the people most criticised for de-humanising the world, it is the tech professionals designing these platforms that many see as obstacles to human interaction. What’s interesting, however, is that emerging technology, specifically AI and chatbots, are causing a new skill-set to emerge within the developer community, one that is required to be more human-centric than any developers before them.

Artificial Intelligence and Chatbots

Chatbots present an opportunity for companies to provide a more personalised service to their customers. They could be used to offer information and learn about customers needs before putting customers through to customer service, or they could even be used to replace your physical girlfriend, as we’ve seen with Rinko from Love Plus in Japan. This bot listens to you talk, asks how you’re feeling, kisses, flirts and makes jokes; causing many suitors to find companionship with the bot.

Whatever purpose bots are serving, the design of their interaction is the same. Chatbots are designed to replicate personal human interaction; create closeness and intimacy to build a relationship. In most cases, this is simply to add value to customers and build brand loyalty, but as we’ve seen, this can go much further into unique friendships.  

Enter the New Breed of Developer

Understanding the requirement of a chatbot to be engaging, often humorous and fun to chat to, think for a moment about how someone would go about designing this. Programmers today are required to be more human-centric than ever. Part of their role is to understand the way that people interact with each other and program persona’s for AI and chatbots to engage with humans in a way that is disarming, making the user feel comfortable to hand over information and interact with this artificial intelligence.

Unlike designing a user interface, much of the development is about the persona of the bot. These developers need to design a personality; otherwise, these platforms are nothing more than a questionnaire. This new breed of developer has to ask themselves:

  • What kind of personality would the bot have?
  • How would the bot interact with people?
  • What questions would the bot ask?
  • What would be its script?
  • How would people respond to the bot?

Once the script and the persona have been written, they don’t go straight to coding. They must hit the streets or run around the office testing out the script, learning how people respond and tweaking their persona to appeal to people. It is this part of the puzzle in chatbot creation that takes a profession which has traditionally been kept behind closed doors and forcing them to go out and learn about human interaction, then learn how to code it.

This calls for a new breed of developer with both excellent coding skills and equal amounts of social skill, making them curious and eager to learn about people and how to design technical interactions to build relationships with them.

If you’re a developer working within emerging technology, or a company seeking the skill-sets of the future, we can help. Call us today on 1300 452 986 or connect with us via our contact page.

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